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	Getting Started (PDF) Download our getting started PDF guide for resolving basic issues and getting Element TotalProtect / Element AntiVirus set up on your computer. Adobe Reader is required in order to download PDF fil... Element Anti-Virus will not activate my license key, what do I do? You must be running under an administrator account in Windows in order to activate your copy of Element Anti-Virus. If you are running Windows Vista or Windows 7, and an activation error occurs, pleas... Element Anti-Virus will not accept my license key, what do I do? Check that your license key matches the information that was sent to your e-mail address upon purchase of the product. Please make sure you omit the hashes when entering your key, since it will automa... Other antivirus software is reporting a virus in my Element Anti-Virus folder? How do I resolve this? Uninstall all third party antivirus programs before installing Element Anti-Virus. You should never run two antivirus programs alongside each other, since it is known that it causes conflicts. Element... Element Anti-Virus protection centre will not display and shows an error message. How do I resolve this? Simply restart your computer, since some components may not be running properly. If this does not help, a re-install of the product or the .NET Framework will almost always resolve start-up issues. Element Anti-Virus reports that my computer is at risk, but all settings are normal and scans are up to date? Restart your computer, since a component may have failed or shut down abnormally. I cannot perform a backup because the software is reporting an error. What do I do? A bug that is present in Windows 7 and Windows Vista may prevent you from performing a backup in some cases. To resolve this issue, simply run Element Anti-Virus as an administrator by right clicking ... An update failed and I can no longer run a system scan. What do I do? You need to repair your installation. To do this, go to the Windows Control Panel > Add / Remove Programs, click Element TotalProtect and click Repair. This will repair your installation while reta... I have activated the product but it is still continuing in 'Reduced Functionality Mode', how do I fix this? Simply closing the protection window or restarting your computer will resolve this issue. System Restore is not working, what should I do? System Restore is a windows system component, not developed by Element Software. It may have been disabled before installing Element TotalProtect. To enable it, simply visit the windows control panel,... Element Anti-Virus will not start up, what should I do? Simply restarting your computer, reinstalling the product, or checking the .NET 2.0 framework is installed will resolve this issue. Submit a sample to our anti-virus labs for review Have a suspicious looking file? You can send it to our anti-virus labs for reviewing, and we will send you a response if we feel that your computer has been compromised. To submit a sample to ou... Get urgent advice Is Element TotalProtect unable to remove a certain file? Are you in fear on your personal information being exposed? Need per-incident support? Please feel free to send us a support ticket, a... Request your free upgrade key for Element Anti-Virus Important notice to customers: On July 17, 2010, we announced the replacement of the Element TotalProtect product line, the new Element Anti-Virus product. Until 1st Jan 2011, all Element TotalProt...

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